FAQ

Orders & ShippingReturns & ExchangesReferral, Rewards, & DiscountsAffiliates, Influencers, & MarketingOther

• Orders & Shipping
• Returns & Exchanges
• Referral, Rewards, & Discounts
• Affiliates, Influencers, & Marketing
• Other

How can I track my order?

How long does shipping take?

What about shipping on "Made to Order" items?

How much does shipping cost?

Where does my order ship from?

How can I edit or cancel my order?

How do I change my shipping address?

I received a notification that my order has been delivered, but I haven't received it!

Do you ship internationally?

What's your return policy?

How do I start a return?

How do exchanges work?

How can I use store credit?

How long does it take for my return to process?

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

Are your products covered by a warranty?

How do I participate in Referrals & Rewards?

Where can I find my referral link?

How can I earn points?

How do I check my points balance?

How do I redeem my points?

A friend used my referral link, but the points aren't showing up in my account.

How long do I have to use my points?

How do I contact support if I have questions about my points?

I forgot to use a discount code, can it still be applied?

I'm interested in becoming an affiliate for Quince or promoting Quince products on my platform. How do I get in touch?

Do you offer gift returns?

Where can I find help with a gift card?

What happened to Last Brand?

Any other questions?