You may notice multiple pending charges and reversals because wine is processed by our licensed retail partner. Rest assured, these are temporary, and you will be charged the correct amount.

Il est possible que vous constatiez plusieurs débits et annulations en attente, car le vin est traité par notre partenaire distributeur agréé. Soyez sans crainte, ce sont des situations temporaires et le montant exact vous sera facturé.

Styled by Matthew Henson

Styled by Matthew Henson | Quince Canada

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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Heritage Khaki Organic Stretch Corduroy 5-Pocket Pants

White 100% Pima Cotton Luxe Touch Tee

White 100% Organic Cotton Oxford Shirt

Charcoal 100% Organic Cotton Ribbed Crewneck Sweater

Stone Organic Stretch Corduroy 5-Pocket Pants

Black Organic Stretch Corduroy 5-Pocket Pants

Oatmeal Mongolian Cashmere Ribbed Beanie

Dusty Khaki 100% Pima Cotton Luxe Touch Tee

Dark Coal 100% Organic Cotton Oxford Shirt

Brown Herringbone Wool Cashmere Harrington Jacket

Black Mongolian Cashmere Fisherman Full Zip Sweater

Olive Twist Mongolian Cashmere Polo Sweater

Charcoal Heather 100% Pima Cotton Luxe Touch Tee

Stone Organic Non-Iron Chino Pants - Straight

Heather Cloud Beige Mongolian Cashmere Polo Sweater

Porcelain 100% Pima Cotton Luxe Touch Tee

Medium Wash Heritage Washed Denim Shirt

Espresso Brown Nubuck Water Repellent Clog Mule

Black Responsible Down Puffer Jacket

Brown Mongolian Cashmere Fisherman Crewneck Sweater

Buff Khaki Featherless Quilted Jacket

Black Essential Leather Dress Chelsea Boot

Charcoal 100% Organic Cotton Turtleneck Sweater

Hickory Excursion Italian Leather Tote

Dark Brown Nappa Leather Duffle Bag

Rich Brown 100% Leather Café Racer Jacket

Black Mongolian Cashmere Button Down Sweater

Black Nappa Leather Duffle Bag

Heather Taupe 100% Mongolian Cashmere Double-Faced Shirt Jacket

Black Calfskin Leather Penny Loafer