You may notice multiple pending charges and reversals because wine is processed by our licensed retail partner. Rest assured, these are temporary, and you will be charged the correct amount.

Il est possible que vous constatiez plusieurs débits et annulations en attente, car le vin est traité par notre partenaire distributeur agréé. Soyez sans crainte, ce sont des situations temporaires et le montant exact vous sera facturé.

Styled Two Ways | Styled by Nicole Chavez

Styled Two Ways | Styled by Nicole Chavez | Quince Canada

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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Four matte hard-shell suitcases in a dusty rose-brown shade, two stacked and two upright, one with handle extended.

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Four matte reddish-brown suitcases, two stacked on their sides and two upright, one with its handle raised.

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Tan pebbled leather toiletry bag with a silver zipper along its base, resting on a curved marble surface.

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Styled by Nicole Chavez

Atlantic Blue Bella Stretch Barrel Jeans

Distressed Brown 100% Leather Oversized Bomber Jacket

Coffee Bean Italian Suede Penny Loafer

Birch Italian Leather & Suede Low Profile Sneaker

Classic White 100% Organic Cotton Poplin Long Sleeve Shirt

Mink Mercer Mini Shoulder Bag

Black 100% Washable Silk Maxi Slip Dress

Black Italian Leather Twist Mid Heel Mule

Black Josie European Leather Braided Belt

Dark Brown Rio Mini Shoulder Bag

Gold with Brown lens Baja Polarized Stainless Steel Sunglasses

Vintage Black Organic Waxed Cotton Cropped Barn Jacket

Black 100% Washable Silk Slip Dress

Black with Grey lens Bali Polarized Acetate Sunglasses

Atlantic Blue Bella Stretch Vintage Shorts

Cream with Brown Lens Jackie Polarized Acetate Sunglasses

Black Kaia Crossbody

Flax 100% European Linen Pleated Trouser

Flax 100% European Linen Long Sleeve Shirt

Flax 100% European Linen Wide Leg Pants

Oatmeal Mongolian Cashmere Crewneck Sweater