You may notice multiple pending charges and reversals because wine is processed by our licensed retail partner. Rest assured, these are temporary, and you will be charged the correct amount.

Il est possible que vous constatiez plusieurs débits et annulations en attente, car le vin est traité par notre partenaire distributeur agréé. Soyez sans crainte, ce sont des situations temporaires et le montant exact vous sera facturé.

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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A model in a brown coat and red scarf sits behind a child in a red knit beanie and a beige knit sweater.

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A model in a red button-detail sweater over a dark turtleneck pulls the collar up to their chin against a plain wall.

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Travel

Four matte hard-shell suitcases in a dusty rose-brown shade, two stacked and two upright, one with handle extended.

Travel Spotlight Image (Desktop) - Cocoa Brown Luggage

Four matte reddish-brown suitcases, two stacked on their sides and two upright, one with its handle raised.

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Tan pebbled leather toiletry bag with a silver zipper along its base, resting on a curved marble surface.

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Tan pebbled leather toiletry bag with a silver zipper, resting on a curved marble surface against a neutral wall.

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Three matching beige hard-shell suitcases in graduated sizes, each with black trim and wheels, grouped together.

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Home Decor

Brown Recycled Woven Leather Baskets (set of 3)

Blush Shagreen Leather Picture Frames

Grey Shagreen Leather Decorative Boxes (Set of 2)

Cream Shagreen Leather Picture Frames - (Set of 2)

White Handcrafted Fluted Marble Decorative Bowl

Green Marble Rectangular Tray

Natural Handwoven Rectangular Decorative Tray

Brass Brass Candlestick Holders (Set of 3)