You may notice multiple pending charges and reversals because wine is processed by our licensed retail partner. Rest assured, these are temporary, and you will be charged the correct amount.

Il est possible que vous constatiez plusieurs débits et annulations en attente, car le vin est traité par notre partenaire distributeur agréé. Soyez sans crainte, ce sont des situations temporaires et le montant exact vous sera facturé.

Where Craft Meets Cashmere

Where Craft Meets Cashmere | Quince Canada

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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Where Craft Meets Cashmere

Ivory Mongolian Cashmere Tee

True Navy Mongolian Cashmere Oversized Crewneck Sweater

Heather Grey Mongolian Cashmere Full Zip Sweater

Varsity Red Mongolian Cashmere Cropped Crew Cardigan

Black Mongolian Cashmere Oversized Crewneck Sweater

True Navy Mongolian Cashmere Turtleneck Sweater

Faded Denim Mongolian Cashmere Funnel Neck Sweater

Ivory Mongolian Cashmere Cardigan Sweater

Heather Charcoal Mongolian Cashmere Oversized V-Neck Sweater

Olive Twist Mongolian Cashmere Polo Sweater

Black Mongolian Cashmere Crewneck Sweater

Varsity Red Mongolian Cashmere Shrunken Cable Crewneck Sweater

Heather Cloud Beige Mongolian Cashmere Polo Sweater

Ivory Mongolian Cashmere Dolman Sleeve Henley Sweater

Teak Mongolian Cashmere Fisherman Crewneck Sweater

Heather Charcoal Mongolian Cashmere Cardigan Sweater

Ivory 100% Mongolian Cashmere Layered V-Neck Sweater

Black Mongolian Cashmere Button Down Sweater

Oatmeal Mongolian Cashmere Fisherman Boxy Cropped Cardigan Sweater

Deep Navy Organic Stretch Corduroy 5-Pocket Pants

Black Italian Leather Square Toe Ballet Flat

Horizon Blue Bella Rigid Straight Jeans

Mushroom Sofia European Leather Skinny Belt

Navy Italian Suede Tailored Sneaker

Ivory Mongolian Cashmere Crewneck Sweater

Black Mongolian Cashmere Crewneck Sweater

Obsidian Blue Bella Stretch Relaxed Straight Jeans

Cognac Italian Leather Glove Ballet Flat

Navy 100% Washable Silk Maxi Skirt

True Black Pleated Matte Midi Skirt