You may notice multiple pending charges and reversals because wine is processed by our licensed retail partner. Rest assured, these are temporary, and you will be charged the correct amount.

Il est possible que vous constatiez plusieurs débits et annulations en attente, car le vin est traité par notre partenaire distributeur agréé. Soyez sans crainte, ce sont des situations temporaires et le montant exact vous sera facturé.

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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Four matte hard-shell suitcases in a dusty rose-brown shade, two stacked and two upright, one with handle extended.

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Four matte reddish-brown suitcases, two stacked on their sides and two upright, one with its handle raised.

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Tan pebbled leather toiletry bag with a silver zipper along its base, resting on a curved marble surface.

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Passion Pink Mongolian Cashmere Crewneck Sweater

Black Mongolian Cashmere Cropped Crew Cardigan

Heathered Mica Teal Lightweight Cotton Cashmere Crew Sweater

Charcoal 100% Organic Cotton Boyfriend Crew Sweater

Sand Bamboo Sheet Set

Heathered Mica Teal Lightweight Cotton Cashmere Link-Stitch Dolman Sweater

Oxblood Red Women's Lightweight Baby Alpaca Turtleneck

Chocolate Plum Brown 100% Organic Cotton Cropped Cardigan

Heather Storm Blue Mongolian Cashmere Cardigan Sweater

Atlantic Blue Bella Stretch Relaxed Straight Jeans

Heather Cloud Beige Mongolian Cashmere Oversized Crewneck Sweater

Ivory Mongolian Cashmere Tee

Atlas Navy Responsible Down Long Puffer Jacket

Chocolate Plum Brown 100% Washable Silk Maxi Skirt

Deep Chocolate Plum Brown Wool Cashmere Cocoon Coat

Chocolate Plum Brown 100% Organic Cotton Sweater Tee

Black Bella Stretch Wide Leg Jeans

Deep Brick Red 100% Organic Cotton Fisherman Crew Sweater

Ivory European Linen Cotton Stitch Quilt Set

Black Mongolian Cashmere Full-Zip Hoodie

Black Lightweight Cotton Cashmere V-Neck Sweater

Deep Brick Red 100% Organic Cotton Roll Neck Sweater

Espresso Organic Stretch Corduroy 5-Pocket Pants

Black Featherless Quilted Long Puffer Jacket

Cocoa Melange Double-Faced Merino Wool Draped Collar Wrap Coat

Chocolate Plum Brown 100% Organic Cotton Cable Crew Cardigan

White Premium Down Alternative Duvet Insert

Black Lightweight Cotton Cashmere Relaxed Sweater Tee

Sand European Linen Duvet Cover Set

Bone / Brown / Mountain Spring Blue Variegated Stripe Cotton Cashmere Rugby Polo Sweater